Privacy Policy
Last updated: January 2026
1. Introduction
At Novad, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service. Please read this policy carefully.
2. Information We Collect
Account Information
When you create an account, we collect your email address and any profile information you choose to provide (name, avatar, bio).
Profile & Preferences
To provide personalized recommendations, we collect information about your travel preferences, including:
- Desired feelings and motivations for travel
- Lifestyle preferences (work style, social preferences)
- Practical constraints (budget, duration, languages)
- Activity interests and climate preferences
Learn more about how our matching algorithm works.
Usage Data
We automatically collect certain information when you use the Service, including your browser type, device information, pages visited, and interactions with features.
3. How We Use Your Information
We use your information to:
- Provide personalized destination recommendations
- Maintain and improve the Service
- Send you important updates about your account
- Respond to your inquiries and support requests
- Analyze usage patterns to improve user experience
Explore our 300+ city guides to see how we curate destination information.
4. Data Sharing
We do not sell your personal information. We may share your information only in the following circumstances:
- With service providers who assist in operating our Service (e.g., hosting)
- To comply with legal obligations or protect our rights
- With your consent or at your direction
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service. When you delete your account, we will delete your personal data within 30 days, except where retention is required by law.
7. Your Rights
Depending on your location, you may have rights to:
- Access and receive a copy of your personal data
- Correct inaccurate personal data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability
To exercise these rights, please contact us or use the account settings page.
8. Cookies & Tracking
We use essential cookies to maintain your session and preferences. We also use analytics tools (Google Analytics) to understand how users interact with our Service. You can control cookie settings through your browser.
9. Children's Privacy
Our Service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at team@hello.novad.app.